Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.
- Dates
- GA Sep 2026
- Apps
- Teams
- Type
- End-user app
- Platforms
- Desktop, Mac
- Release phases
- General Availability, Targeted Release
- Cloud instances
- Worldwide (Standard Multi-Tenant), GCC, GCC High
- Added
- 7 Aug 2026
- Last modified
- 1 Sept 2026