Voice biometric authentication delivers business value by reducing fraud and agent operating costs in contact centers. Voice-based verification improves identity assurance shortens call durations reduces customer service rep effort and enable secure self-service transactions. At the same time, it improves customer experience and scalability by authenticating callers naturally as they speak. This enables consistent, risk-based security across high call volumes without adding authentication friction or process complexity.
- Dates
- GA Nov 2026
- Platforms
- Web
- Release phases
- General Availability, Preview
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- Added
- 29 Oct 2026
- Last modified
- 29 Oct 2026